Refunds & Returns Policy

At Cowin Audio South Africa, we take great pride in the quality of our products and the level of service to our customers. As a customer, we want you to be happy with your purchase and should you not be completely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the below terms.

Changed Your Mind? (Unwanted Product):

In order to be eligible for a return, we require you to notify our support team within 30 days of your purchase by sending an email to info@cowinaudio.co.za, referencing your order number and reason for wanting to return the product. A collection will be requested and you will be liable to ensure that our courier partner is able to receive the parcel to be brought back to us. Please note that if your product is deemed eligible for a return, you will be responsible for shipping charges. The product must be undamaged, unopened and in the same condition that you received it. It must also be in the original packaging with all seals still intact. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of your return, once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Please note that our Gift Cards are non-refundable.

Damaged/Defective on Delivery?:

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. 

We do our best to always ensure that our products leave our warehouse in perfect condition and will be happy to replace any products received damaged/defective upon delivery. If you believe you have received a defective product upon arrival, please contact us at info@cowinaudio.co.za immediately for further instructions. 

We may inspect the goods to confirm that they are defective before we do so.

Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Cowin Audio South Africa within the returns window provided and at the correct address.

If you claim that our goods are defective, our technicians will examine the goods for defects. They will report to us whether the goods were defective, were misused or are of good quality. If our technician reports that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not replace or refund the goods.

If you choose for us to replace your order, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods.

If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.

Has the incorrect product been delivered to you?

If an incorrect product has been delivered to you, this must be reported within 24 hours after delivery so that a full investigation can be done with our courier partners to ensure the correct product is delivered to you swiftly and to arrange the pick up of the incorrect parcel delivered to you.

Our Address For Returns:
Cowin Audio South Africa, Unit 22, Island Works, 20 Cumberland Road, Paarden Eiland, Cape Town, 7420, South Africa.

If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Collection can be arranged with us but at your own expense.

Once your return has been processed, please allow up to 5 working days to receive your new product.