Shipping Policy

Cowin Audio South Africa (“we” and “us”) is the operator of (www.cowinaudio.co.za) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, a gift voucher for the value of the unavailable products, or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping is free to all customers of Cowin Audio South Africa but this condition is subject to change at any given time without notice.

In the event of any liable shipping cost, payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 

For refund and replacement related shipping; please refer to our refund and returns policy.

3. Delivery Terms

3.1 Transit Time Locally

In general, allow 2-3 working days for domestic shipments to be in transit.

3.2 Transit Time Nationally

In general, allow 3-5 working days for national shipments to be in transit.

3.3 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please refer to our Refund and Returns Policy.